FAQs
Q: What is the main material used in the upper of Shakarii shoes?
A: The main material used in the upper of Shakarii shoes is 3D printed mesh TPU, which provides a snug, supportive fit and unparalleled breathability.
Q: What is the purpose of the FusionCore midsole technology?
A: The FusionCore midsole technology is designed to provide a cushioned ride, allowing for faster and more efficient movement on the court.
Q: How does the TPUShield protective barrier work?
A: The TPUShield protective barrier is designed to keep feet safe from impact and abrasion, providing a secure and comfortable fit even during intense matches.
Q: What is the benefit of the Kevlar tough traction?
A: The Kevlar tough traction provides stable grip and withstands tough playing conditions, provides a lot of durability and allows for confident and precise movements on the court.
Q: How does the PlasmaLock secure lacing system work?
A: The PlasmaLock secure lacing system keeps feet locked in place with a secure and customizable fit, providing a comfortable and supportive ride.
Q: What is the weight of a single Shakarii shoe?
A: The weight of a single Shakarii shoe is approximately 13.5 oz (385 grams) in size US 9/EU 43.
Q: What is the size range of Shakarii shoes?
A: Shakarii shoes are available in sizes US 9-13 (EU 43-47) for men.
Q: Are Shakarii shoes suitable for players with foot problems or injuries?
A: Shakarii shoes are designed to provide a comfortable and supportive fit, but it's recommended to consult with a medical professional or a shoe fitter to determine the best shoe for specific foot problems or injuries.
Q: Can I return or exchange my Shakarii shoes if they don't fit?
A: Yes, Shakarii offers a 30-day money-back guarantee and hassle-free returns, allowing you to exchange or return your shoes if they don't fit comfortably.
Q: What is the inspiration behind the design of Shakarii shoes?
A: The design of Shakarii shoes is inspired by the founders' homelands of Berlin, Bali, and South Africa, bringing together their unique perspectives and experiences to create a distinctive and authentic design. On top of that the founders were Professional ATP Tour players with years and years of experience.
Q: What is the expected shipping date for pre-orders?
A: The expected shipping date for pre-orders is May 2025.
Q: Can I cancel or change my pre-order?
A: Please contact our customer service team to request a cancellation or change to your pre-order.
Q: How do I track my order?
A: You will receive tracking information via email once your order has shipped.
Q: What is the return policy for Shakarii shoes?
A: Shakarii offers a 7-day return policy, allowing you to return your shoes for a refund or exchange within 7 days of purchase.
Q: Can I exchange my shoes for a different size or color?
A: Yes, you can exchange your shoes for a different size or color within 7 days of purchase.
Q: How do I care for my Shakarii shoes?
A: To keep your Shakarii shoes in good condition, avoid exposing them to extreme temperatures, clean them regularly with a soft brush and mild soap, and store them in a cool, dry place.
Q: Are Shakarii shoes suitable for indoor or outdoor play?
A: Shakarii shoes are designed for outdoor play, but can also be used for indoor play.
Q: Can I wear Shakarii shoes for other sports or activities?
A: While Shakarii shoes are designed specifically for Tennis and Padel, they can also be worn for other sports or activities that require a high level of comfort and support.
Q: How do I know what size Shakarii shoes to order?
A: Please refer to our size guide to determine your correct size.
Q: Can I purchase Shakarii shoes in stores or only online?
A: Currently, Shakarii shoes are only available for purchase online, but we may expand to in-store sales in the future.
Q: What is the warranty policy for Shakarii shoes?
A: Shakarii shoes are covered by a limited warranty that guarantees the quality of the materials and workmanship for a certain period of time.
Q: How do I contact Shakarii customer service?
A: You can contact Shakarii customer service via email at [team@shakarii.com](mailto:team@shakarii.com) or by phone at +4915251900768.
Q: What is the payment method for pre-orders?
A: For pre-orders, you will be required to pay a deposit of €39.97 to secure your order, and the balance will be charged when the shoes are ready to ship.
Q: Can I use multiple discount codes or promotions at once?
A: No, only one discount code or promotion can be used per order.
Q: How do I stay up-to-date with new products and promotions from Shakarii?
A: You can sign up for our newsletter or follow us on social media to stay informed about new products, promotions, and events.
Q: What is the environmental impact of Shakarii shoes?
A: Shakarii is committed to reducing its environmental impact and uses sustainable materials and production methods whenever possible.
Q: Can I customize my Shakarii shoes with my own design or logo?
A: Currently, customization options are not available, but we may offer this feature in the future.
Q: How do I know if my Shakarii shoes are authentic?
A: To ensure authenticity, please only purchase Shakarii shoes from authorized retailers or directly from our website.
Q: What is the difference between Shakarii shoes and other tennis or padel shoes on the market?
A: Shakarii shoes are designed to provide a unique combination of comfort, support, and performance, using innovative materials and technologies.
Q: Can I return or exchange a gift purchase?
A: Yes, gift purchases can be returned or exchanged within 7 days of receipt, but please contact our customer service team to initiate the process.
Q: How do I clean my Shakarii shoes?
A: To clean your Shakarii shoes, use a soft brush and mild soap, and avoid exposing them to extreme temperatures or harsh chemicals.
Q: Can I wear Shakarii shoes in wet conditions?
A: While Shakarii shoes are designed to be water-resistant, it's not recommended to wear them in wet conditions for an extended period of time.
Q: How do I store my Shakarii shoes when not in use?
A: To keep your Shakarii shoes in good condition, store them in a cool, dry place, away from direct sunlight and extreme temperatures.
Q: Can I purchase Shakarii shoes for children?
A: Currently, Shakarii shoes are only available for adults, but we may offer children's sizes in the future.
Q: How do I know if I need to replace my Shakarii shoes?
A: If your Shakarii shoes are showing signs of wear and tear, such as holes in the sole or tears in the upper, or if the midsole is no longer providing adequate cushioning, it may be time to replace them.
Q: Can I purchase Shakarii shoes with a wide or narrow fit?
A: Currently, Shakarii shoes are only available in a standard fit, but we may offer wide or narrow fits in the future.
Q: How do I care for my Shakarii shoes' insoles?
A: To keep your Shakarii shoes' insoles in good condition, remove them from the shoe and wash them with mild soap and water, then allow them to air dry.
Q: Can I wear Shakarii shoes with orthotics or custom insoles?
A: Yes, Shakarii shoes are designed to accommodate orthotics or custom insoles, but please consult with a medical professional or shoe fitter to ensure the best fit.
Q: Can I purchase Shakarii shoes with a different color or design?
A: Currently, Shakarii shoes are only available in the colors and designs shown on our website, but we may offer custom color or design options in the future.
Q: How do I know if my Shakarii shoes are covered under warranty?
A: To determine if your Shakarii shoes are covered under warranty, please refer to our warranty policy or contact our customer service team.
Q: Can I purchase Shakarii shoes with a gift box or bag?
A: No, Shakarii shoes cannot be purchased with a gift box or bag.
Q: How do I track my Shakarii shoes' warranty?
A: To track your Shakarii shoes' warranty, please refer to our warranty policy or contact our customer service team.
Q: Can I purchase Shakarii shoes with a lifetime guarantee?
A: Currently, Shakarii shoes are not available with a lifetime guarantee, but we may offer this option in the future.
Q: How do I know if my Shakarii shoes are authentic and not counterfeit?
A: To ensure authenticity, please only purchase Shakarii shoes from authorized retailers or directly from our website, and look for the Shakarii logo and other distinctive features.
A: The main material used in the upper of Shakarii shoes is 3D printed mesh TPU, which provides a snug, supportive fit and unparalleled breathability.
Q: What is the purpose of the FusionCore midsole technology?
A: The FusionCore midsole technology is designed to provide a cushioned ride, allowing for faster and more efficient movement on the court.
Q: How does the TPUShield protective barrier work?
A: The TPUShield protective barrier is designed to keep feet safe from impact and abrasion, providing a secure and comfortable fit even during intense matches.
Q: What is the benefit of the Kevlar tough traction?
A: The Kevlar tough traction provides stable grip and withstands tough playing conditions, provides a lot of durability and allows for confident and precise movements on the court.
Q: How does the PlasmaLock secure lacing system work?
A: The PlasmaLock secure lacing system keeps feet locked in place with a secure and customizable fit, providing a comfortable and supportive ride.
Q: What is the weight of a single Shakarii shoe?
A: The weight of a single Shakarii shoe is approximately 13.5 oz (385 grams) in size US 9/EU 43.
Q: What is the size range of Shakarii shoes?
A: Shakarii shoes are available in sizes US 9-13 (EU 43-47) for men.
Q: Are Shakarii shoes suitable for players with foot problems or injuries?
A: Shakarii shoes are designed to provide a comfortable and supportive fit, but it's recommended to consult with a medical professional or a shoe fitter to determine the best shoe for specific foot problems or injuries.
Q: Can I return or exchange my Shakarii shoes if they don't fit?
A: Yes, Shakarii offers a 30-day money-back guarantee and hassle-free returns, allowing you to exchange or return your shoes if they don't fit comfortably.
Q: What is the inspiration behind the design of Shakarii shoes?
A: The design of Shakarii shoes is inspired by the founders' homelands of Berlin, Bali, and South Africa, bringing together their unique perspectives and experiences to create a distinctive and authentic design. On top of that the founders were Professional ATP Tour players with years and years of experience.
Q: What is the expected shipping date for pre-orders?
A: The expected shipping date for pre-orders is May 2025.
Q: Can I cancel or change my pre-order?
A: Please contact our customer service team to request a cancellation or change to your pre-order.
Q: How do I track my order?
A: You will receive tracking information via email once your order has shipped.
Q: What is the return policy for Shakarii shoes?
A: Shakarii offers a 7-day return policy, allowing you to return your shoes for a refund or exchange within 7 days of purchase.
Q: Can I exchange my shoes for a different size or color?
A: Yes, you can exchange your shoes for a different size or color within 7 days of purchase.
Q: How do I care for my Shakarii shoes?
A: To keep your Shakarii shoes in good condition, avoid exposing them to extreme temperatures, clean them regularly with a soft brush and mild soap, and store them in a cool, dry place.
Q: Are Shakarii shoes suitable for indoor or outdoor play?
A: Shakarii shoes are designed for outdoor play, but can also be used for indoor play.
Q: Can I wear Shakarii shoes for other sports or activities?
A: While Shakarii shoes are designed specifically for Tennis and Padel, they can also be worn for other sports or activities that require a high level of comfort and support.
Q: How do I know what size Shakarii shoes to order?
A: Please refer to our size guide to determine your correct size.
Q: Can I purchase Shakarii shoes in stores or only online?
A: Currently, Shakarii shoes are only available for purchase online, but we may expand to in-store sales in the future.
Q: What is the warranty policy for Shakarii shoes?
A: Shakarii shoes are covered by a limited warranty that guarantees the quality of the materials and workmanship for a certain period of time.
Q: How do I contact Shakarii customer service?
A: You can contact Shakarii customer service via email at [team@shakarii.com](mailto:team@shakarii.com) or by phone at +4915251900768.
Q: What is the payment method for pre-orders?
A: For pre-orders, you will be required to pay a deposit of €39.97 to secure your order, and the balance will be charged when the shoes are ready to ship.
Q: Can I use multiple discount codes or promotions at once?
A: No, only one discount code or promotion can be used per order.
Q: How do I stay up-to-date with new products and promotions from Shakarii?
A: You can sign up for our newsletter or follow us on social media to stay informed about new products, promotions, and events.
Q: What is the environmental impact of Shakarii shoes?
A: Shakarii is committed to reducing its environmental impact and uses sustainable materials and production methods whenever possible.
Q: Can I customize my Shakarii shoes with my own design or logo?
A: Currently, customization options are not available, but we may offer this feature in the future.
Q: How do I know if my Shakarii shoes are authentic?
A: To ensure authenticity, please only purchase Shakarii shoes from authorized retailers or directly from our website.
Q: What is the difference between Shakarii shoes and other tennis or padel shoes on the market?
A: Shakarii shoes are designed to provide a unique combination of comfort, support, and performance, using innovative materials and technologies.
Q: Can I return or exchange a gift purchase?
A: Yes, gift purchases can be returned or exchanged within 7 days of receipt, but please contact our customer service team to initiate the process.
Q: How do I clean my Shakarii shoes?
A: To clean your Shakarii shoes, use a soft brush and mild soap, and avoid exposing them to extreme temperatures or harsh chemicals.
Q: Can I wear Shakarii shoes in wet conditions?
A: While Shakarii shoes are designed to be water-resistant, it's not recommended to wear them in wet conditions for an extended period of time.
Q: How do I store my Shakarii shoes when not in use?
A: To keep your Shakarii shoes in good condition, store them in a cool, dry place, away from direct sunlight and extreme temperatures.
Q: Can I purchase Shakarii shoes for children?
A: Currently, Shakarii shoes are only available for adults, but we may offer children's sizes in the future.
Q: How do I know if I need to replace my Shakarii shoes?
A: If your Shakarii shoes are showing signs of wear and tear, such as holes in the sole or tears in the upper, or if the midsole is no longer providing adequate cushioning, it may be time to replace them.
Q: Can I purchase Shakarii shoes with a wide or narrow fit?
A: Currently, Shakarii shoes are only available in a standard fit, but we may offer wide or narrow fits in the future.
Q: How do I care for my Shakarii shoes' insoles?
A: To keep your Shakarii shoes' insoles in good condition, remove them from the shoe and wash them with mild soap and water, then allow them to air dry.
Q: Can I wear Shakarii shoes with orthotics or custom insoles?
A: Yes, Shakarii shoes are designed to accommodate orthotics or custom insoles, but please consult with a medical professional or shoe fitter to ensure the best fit.
Q: Can I purchase Shakarii shoes with a different color or design?
A: Currently, Shakarii shoes are only available in the colors and designs shown on our website, but we may offer custom color or design options in the future.
Q: How do I know if my Shakarii shoes are covered under warranty?
A: To determine if your Shakarii shoes are covered under warranty, please refer to our warranty policy or contact our customer service team.
Q: Can I purchase Shakarii shoes with a gift box or bag?
A: No, Shakarii shoes cannot be purchased with a gift box or bag.
Q: How do I track my Shakarii shoes' warranty?
A: To track your Shakarii shoes' warranty, please refer to our warranty policy or contact our customer service team.
Q: Can I purchase Shakarii shoes with a lifetime guarantee?
A: Currently, Shakarii shoes are not available with a lifetime guarantee, but we may offer this option in the future.
Q: How do I know if my Shakarii shoes are authentic and not counterfeit?
A: To ensure authenticity, please only purchase Shakarii shoes from authorized retailers or directly from our website, and look for the Shakarii logo and other distinctive features.